General
Alan Tang Website like other companies operating in Australia, is bound by the Australian Privacy Principles set out in the Privacy Act which impose certain requirements on Alan Tang Website with respect to handling personal information. Alan Tang Website has implemented procedures to ensure that personal information is handled in accordance with the Act. Alan Tang Website has issued this policy in compliance with the Act.
Alan Tang Website is also committed to ensuring personal information is handled in accordance with “Data Protection Legislation”. References to “Data Protection Legislation” in this policy means any law applicable from time to time relating to the processing of personal data and/or privacy, as in force at the date of this Agreement or as re-enacted, applied, amended, superseded, repealed or consolidated, including without limitation, the UK Data Protection Act 1998, the General Data Protection Regulation (EU) 2016/679, and the Privacy and Electronic Communications (EC Directive) Regulations 2003, in each case including any legally binding regulations, direction and orders issued from time to time under or in connection with any such law.
Please read the following policy to understand how Alan Tang Website deals with the personal information that it may collect about you from time to time. This policy may change from time to time, so please revisit the policy periodically.
For the purpose of this policy and the Act “Personal Information” means information or an opinion (including information or an opinion forming part of a document or other source), whether true or not, and whether recorded in a material form or not, about a person whose identity is apparent, or can be reasonably ascertained, from the information or opinion.
Collection of Information from You
Alan Tang Website collects and uses Personal Information for the purpose of carrying out its business and complying with laws and regulations that may require the collection and disclosure of such information.
The personal information Alan Tang Website may collect include the following:
name
address
e-mail addresses
telephone numbers
any other information that you have provided Alan Tang Website as a result of our dealings with you.
To assist Alan Tang Website in providing quality services, it is important that the information you entrust to us is complete, accurate and up-to-date. You can help us to keep your information up to date by contacting us immediately if your contact details change.
We may also collect personal information if authorised or required by an Australian law or court or tribunal order to collect that information. We will tell you if collection is required or authorised by law and provide you with details of the law, court or tribunal order.
Collection of Information from Third Parties
With your consent, Alan Tang Website may collect personal information from a third party or it may collect information from sources you would reasonably expect, for example, information extracted from publicly available sources such as public domain websites or telephone directories.
Alan Tang Website may also collect information about how you use our or other websites to help us better tailor our services to you. For example, Alan Tang Website may do this when you click on a link from the Alan Tang Website website or visit a website which displays a Alan Tang Website advertisement. Usually, the information we collect in this way is general information only derived from cookies – such as the number of visitors to a site or statistics about how a site is browsed – and does not identify you. If Alan Tang Website does identify you with this information (for example, if you have been logged onto an online Alan Tang Website service), any use or disclosure of that information will be in accordance with this Privacy Policy.
Collection of Sensitive Information from You
Sensitive information is personal information about a person’s racial or ethnic origin, political opinion, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual orientation or practices, criminal record, genetic information or health information.
Alan Tang Website will not collect, use or disclose sensitive information about you unless we need the information for one of our functions or activities and we have your consent (or we are legally required to do so).
Use and Disclosure Of Personal Information
How we may use and disclose your personal information
Alan Tang Website may use and disclose personal information we collect about you for several purposes including:
to consider your request for a product or service;
to enable Alan Tang Website to provide a product or service;
to tell you about other products and services that may be of interest to you;
to assist in arrangements with other organisations (such as loyalty partners) in relation to the promotion or provision of a product or service;
to manage accounts and perform other administrative and operational tasks (including risk management, systems development and testing, staff training and market or customer satisfaction research);
to consider any concerns or complaints you raise against Alan Tang Website and/or to manage any legal action between you and Alan Tang Website ;
to prevent or investigate any actual or suspected fraud, unlawful activity or misconduct;
to identify you or establish your tax status under any Australian or foreign legislation, regulation or treaty pursuant to an agreement with any tax authority; and
as required by relevant laws, regulations, codes of practice and external payment systems.
If Alan Tang Website uses your personal information for direct marketing of its products or services, it will provide you with the opportunity, at the point of our first contact and at any time afterwards at your request to decline receipt of any further marketing information. Otherwise, Alan Tang Website will neither use nor disclose your Personal Information that is not related to the purpose for which we collected your information in the first place without your consent, unless:
It is required for public health or public safety or other emergency reasons; or
It is required to investigate or report suspected fraud or unlawful activity; or
It is required or authorised by law; or
Alan Tang Website believes that the use or disclosure is reasonably necessary for one or more of the following by or on behalf of an enforcement body:
the prevention, detection, investigation, prosecution or punishment of criminal offences, breaches of a law imposing a penalty or sanction or breaches of a prescribed law;
the enforcement of laws relating to the confiscation of the proceeds of crime;
the protection of the public revenue;
the prevention, detection, investigation or remedying of seriously improper conduct or prescribed conduct;
the preparation for, or conduct of, proceedings before any court or tribunal, or implementation of the orders of a court or tribunal.
Disclosing your Personal Information Overseas
Alan Tang Website does not disclose your personal information to organisations overseas.
Alan Tang Website will not transfer personal information outside Australia unless Alan Tang Website reasonably believes that the recipient of the information is subject to a law, binding scheme or contract providing the same standards of protection of personal information as provided for under the Australian Privacy Principles.
Data Quality
Alan Tang Website will take reasonable steps to ensure that your personal information is accurate, complete and current.
Alan Tang Website will take reasonable steps to destroy or permanently de-identify your personal information, if it is no longer needed for any purpose for which the information may be used or disclosed under the Use and Disclosure section of this policy.
Data Security
Alan Tang Website will protect your Personal Information from misuse and loss and from unauthorised access, modification or disclosure.
Alan Tang Website may store your personal information in hardcopy documents or electronically. Alan Tang Website maintains physical security, such as locks and security systems, over our paper and electronic data stores and premises. Alan Tang Website also maintains computer and network security. For example, Alan Tang Website uses firewalls (security measures for the internet) and other security measures such as identification codes and passwords to control access to computer systems. Alan Tang Website continually maintains and monitors its online security systems to ensure that Alan Tang Website online services are secure and that your personal information is appropriately protected when you use these services.
We require you to keep your personal identification number (PIN), passwords and access codes confidential and secure at all times. This means that you should not disclose your PIN, passwords or access codes to any other person. You should contact Alan Tang Website immediately if you believe that your PIN, passwords or access codes may have been disclosed to another person or if you would like to change your PIN or password.
Transparency
Alan Tang Website Privacy Policy is posted to www.fxanalyst.net (the company’s website) from where an electronic copy (.pdf format) can be downloaded. A paper copy of the policy can be made available on request.
Access and Correction
If you wish to verify what information (if any) Alan Tang Website holds on you and/ or whether that information held is correct, you may either:
email hello@alantang.com.au
Alan Tang Website will take reasonable steps to confirm the identity of the person making the request and will endeavour to respond within 14 business days of receiving the request. However, where the request is more complex or time consuming to comply with, Alan Tang Website will endeavour to provide access to the information requested within 28 business days. Alan Tang Website reserves the right to deny access to personal information if providing access:
could pose a possible threat to life or health; or
could cause an unreasonable impact on the privacy of others; or
would be in response to a frivolous or vexatious request; or
relates to existing or anticipated legal proceedings which could be prejudiced as a result; or
relates to existing or anticipated commercial negotiations involving Alan Tang Website, and Alan Tang Website legitimate commercial interests could be prejudiced as a result; or
is in any way unlawful; or
would be likely to prejudice an investigation of possible unlawful activity; or
would circumvent a request to Alan Tang Website by an enforcement body performing a lawful security function to not provide access to the information because providing access would jeopardise national security; or
would likely prejudice:(i) the prevention, detection, investigation, prosecution of criminal offences, breaches of the law imposing a penalty or sanction or breaches of prescribed law; or(ii) the enforcement of laws relating to the confiscation of the proceeds of crime; or(iii) the protection of public revenue; or(iv) the prevention, detection, investigation or remedying of seriously improper conduct or prescribed conduct; or(v) the preparation for, or conduct of, proceedings before any court or tribunal, or implementation of its orders by or on behalf of an enforcement body.
Access and Correction (continued)
However, where providing access would reveal evaluative information generated within the company in connection with a commercially sensitive decision-making process, Alan Tang Website may give the individual an explanation for the commercially sensitive decision rather than direct access to the information.
Where there is disagreement about direct access or where direct access to personal information is impractical or inappropriate, Alan Tang Website will discuss the possible use of a mutually acceptable intermediary.
If you advise Alan Tang Website that your personal information is held on you is inaccurate, incomplete or not up-to-date, Alan Tang Website will take reasonable steps to update the information accordingly. Should there be a disagreement between Alan Tang Website and you about whether the personal information is complete or up-to- date then at your request, Alan Tang Website will take reasonable steps to associate a statement from you that the information is not correct with the relevant record(s) held by Alan Tang Website.
Alan Tang Website reserves the right to levy a reasonable charge to meet the costs of providing access to personal information, although there will be no charge for lodging a request for access.
Alan Tang Website will provide reason(s) should it deny access to or correction of personal information it holds.
Identifiers
Alan Tang Website will not use an identifier assigned to an individual by a Government Agency or related body as its own identifier; nor will it provide such an identifier to a third party without the individuals consent, unless:
the use or disclosure is necessary for Alan Tang Website to fulfil its obligations to the Agency or related body; or
one or more of Use and Disclosure section numbered items 1-4 (inclusive) apply to the use or disclosure; or
the use or disclosure is by a prescribed organisation of a prescribed identifier in prescribed circumstances.
Anonymity
Wherever lawful and practical, Alan Tang Website will give you the option of not identifying yourself when dealing with the company.
Complaints
Wherever lawful and practical, Alan Tang Website will give you the option of not identifying yourself when dealing with company people who may potentially be subject to your complaint or where you may seek to complain about any aspect of Alan Tang Website’s management of your personal information.
You may either:
email hello@alantang.com.au
You must set out full details of the complaint. To help Alan Tang Website complete a quick and effective investigation, the complainant should include as much detail as they have available to assist the Alan Tang Website Privacy Officer to identify the nature and scope of the complaint. The Privacy Officer will maintain a record of all complaints received, including but not limited to:
name and contact details of the complainant
date the complaint was received
nature of the complaint
details of the person(s) investigating the complaint outcome of the investigations
dates and details of all contacts made with the complainant
These records will be held in a secure manner by the Privacy Officer, and will only be accessible to management of Alan Tang Website or people in the business to which the complaint relates. Otherwise, they will only be made available, if required or authorised by law or to assist with any investigations carried out by the office of the Federal Privacy Commissioner.
The Privacy Officer or his or her designate will also be responsible for investigating privacy complaints.
All complaints will be acknowledged within seven working days and a full response given within 28 days. Where it is not possible to complete the investigation of a complaint within 28 days, the complainant will be contacted once twenty eight days have elapsed with an estimate of when the investigation will be completed.
Disclaimer
Although Alan Tang Website intends to observe this policy at all times, neither Alan Tang Website nor any of its entities nor its associated companies is legally bound in any respect by this policy. From time to time, Alan Tang Website reserves the right to act outside the policy and may do so, subject only to any statutory rights you have under the Act or other applicable legislation.
This policy represents Alan Tang Website ’s policy as at 1 March 2020. Alan Tang Website may revise this policy as it sees fit or at its discretion.